Coaching is a real time intervention by another person (coach) designed to raise the awareness of an individual (coachee) so that s/he can improve performance in a defined task. There are two prevalent models of coaching:

Traditional coaching

This model relies heavily on giving people feedback and helping them use that feedback.

Developmental coaching

The more recent model that has a lot in common with developmental mentoring. It helps the learner access their own innate skills and knowledge and provide their own feedback, through self-observation and reflection.

CA provides practical training for developmental coaches – including when it is appropriate to use traditional, more directive styles of coaching. Our training concentrates mostly on basic skills for line managers and this can be supplemented through classes on more advanced techniques. We are not, however, in the business of training professional coaches.